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Terms and Conditions


Payment of Tuition Fees

Tuition fees are charged for at least 4 classes per month for regular classes while 2/3/4 subjects for the monthly package, payable before the first day of each month in which your child is attending classes. For joining the monthly package no make-up classes for public holidays and the class is not including the package as well. 

Cash, cheque(s), Alipay HK and FPS will be accepted. Post-dated cheque(s), EPS and credit cards will not be accepted.

Fees paid are not refundable unless the enrolled classes due to the under-enrollment of students or all available places have been taken.




Apply Leave Arrangement

Parents can apply for sick leave or personal leave. A make-up class will be arranged when the student is absent. 

  • Apply for personal leave (such as school activity, interview, or trip), parents must apply to the Center 1 day in advance

  • Apply for sick leave, parents must apply to the Center 2 hours in advance

Center does not accept any ex-leave applications. No make-up lesson will be arranged if parents do not apply for leave on time.



  • 如需請事假(如:學習活動、面試、旅行),家長需最遲於課堂進行的一天前通知本中心

  • 如請病假,則需最遲於課堂進行的兩小時前通知本中心



Make-Up Classes

Make-up classes must be taken within one year from the absent date and cannot be carried over to the next month.

Make-up classes cannot be accumulated to offset the tuition fees for the following month.





Business Hours

Monday to Friday: 10:00 am – 7:00 pm

Saturday: 9:00 am – 6:00 pm

Sunday and Public Holidays: Closed



星期一至五: 早上10:00至下午7:00

星期六: 上午9:00至下午6:00



Enforced Closures

Center will be closed when black rainstorm warning, typhoon signal No. 8 and/or above is hoisted. Otherwise, classes will resume in two hours after warnings are lowered or removed. Classes will be operated as usual during Typhoon Signal No. 3 and Red Rainstorm Warning.

Classes are cancelled in accordance with Education Bureau's (EDB) guidelines or announcement, make-up classes will be arranged for students affected by typhoon after Center resumes.





Other Rules and Regulations

Smart Tree Learning Center is not responsible for any causes of injuries, damages or loses resulted by students who join the activities at the Center.


According to the special situation or government policy, Smart Tree Learning Center will change in-person classes to online classes. Also, skipping classes and tuition fee refund are strictly prohibited. In case of any dispute. Smart Tree Learning Center reserves the rights of final decision.


Smart Tree Learning Center reserves the right to amend these terms and conditions without prior notice.

In case of any dispute, Smart Tree Learning Center reserves the rights of final decision.








School Refund Policies and Procedures

Refund Policies

  1. In case of school closure prior to the commencement of a course, our school will refund in full the course fee collected to the affected students immediately;

  2. If the course cannot be operated according to the arrangements specified in the course program leaflet/schedule and the affected students decline to accept our revised arrangements, our school will refund in full or on a pro-rata basis the collected course fee to the students as soon as possible and in any event not later than one month after the students have requested for refund;

  3. In case of cessation of a course after its commencement, our school will refund to the collected course fee to the affected students on a pro-rata basis as soon as possible and in any event not later than one month after cessation of the course;

Refund Procedures

  1. Our school will inform the affected students of the refund arrangement either over the telephone or in writing. For affected students below 18, their parents or guardians can proceed with the refund procedures on behalf of the students;

  2. Our school will refund the affected students in accordance with the above policies;

  3. When processing the refund, our school will not take away the original fee receipts. Upon receipt of the refund, the affected students or their parents should sign on the receipt to acknowledge the refund;

  4. Our school will pay the refund in cash.



  1. ​如課程在開課之前取消,中心將立刻全額退還已收取的課程費用給受影響的學生

  2. ​如課程未能按課程單張上指定時間內開辦,而學生拒絕了中心提供的修改後的安排,中心將全額或按比例退還所收取的學費,並不遲於通知日期後的一個月。

  3. ​如停止繼續已開始的課程,中心將按比例退還所收取的學費,並不遲於課程終於後的一個月。


  1. 中心將以書面形式或電話通知退款安排。如受影響學生為18歲以下,其家長或監護人可代為辦理退費手續。

  2. 中心將根據上述政策向受影響學生退款。

  3. 辦理退款時,中心不會收回原有收據,而且中心會向受影響學生、父母或監護人簽發退款收據,並要求簽名以確認已收到退款金額。

  4. 中心將會以現金形式退還已收取的課程費用。

Updated to 31/08/2023

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