Terms and Conditions
Payment of Tuition Fees
Tuition fees are charged for at least 4 classes per month for regular classes while at least 8, 12 or 16 classes for the monthly package, payable before the first day of each month in which your child is attending classes. For joining the monthly package no make-up classes for public holidays and the class is not including the package as well.
Cash, cheque(s), Alipay HK and FPS will be accepted. Post-dated cheque(s), EPS and credit cards will not be accepted.
Fees paid are not refundable unless the enrolled classes due to the under-enrollment of students or all available places have been taken.
Apply Leave Arrangement
Parents can apply for sick leave or personal leave. A make-up class will be arranged when the student is absent.
Apply for personal leave (such as school activity, interview, or trip), parents must apply to the Center 1 day in advance
Apply for sick leave, parents must apply to the Center 2 hours in advance
Center does not accept any ex-leave applications. No make-up lesson will be arranged if parents do not apply for leave on time.
Make-up classes must be taken within one year from the absent date and cannot be carried over to the next month.
Make-up classes cannot be accumulated to offset the tuition fees for the following month.
Monday to Friday: 10:00 am – 7:00 pm
Saturday: 9:00 am – 6:00 pm
Sunday and Public Holidays: Closed
Centre will be closed when black rainstorm warning, typhoon signal No. 8 and/or above is hoisted. Otherwise, classes will resume in two hours after warnings are lowered or removed. Classes will be operated as usual during Typhoon Signal No. 3 and Red Rainstorm Warning.
Classes are cancelled in accordance with Education Bureau's (EDB) guidelines or announcement, no refund or make-up classes will be arranged.
Other Rules and Regulations
Smart Tree Learning Center is not responsible for any causes of injuries, damages or loses resulted by students who join the activities at the center.
According to the special situation or government policy, Smart Tree Learning Center will change in-person classes to online classes. Also, skipping classes and tuition fee refund are strictly prohibited. In case of any dispute. Smart Tree Learning Center reserves the rights of final decision.
Smart Tree Learning Center reserves the right to amend these terms and conditions without prior notice.
In case of any dispute, Smart Tree Learning Center reserves the rights of final decision.
School Refund Policies and Procedures
In case of school closure prior to the commencement of a course, our school will refund in full the course fee collected to the affected students immediately;
If the course cannot be operated according to the arrangements specified in the course program leaflet/schedule and the affected students decline to accept our revised arrangements, our school will refund in full or on a pro-rata basis the collected course fee to the students as soon as possible and in any event not later than one month after the students have requested for refund;
In case of cessation of a course after its commencement, our school will refund to the collected course fee to the affected students on a pro-rata basis as soon as possible and in any event not later than one month after cessation of the course;
Our school will inform the affected students of the refund arrangement either over the telephone or in writing. For affected students below 18, their parents or guardians can proceed with the refund procedures on behalf of the students;
Our school will refund the affected students in accordance with the above policies;
When processing the refund, our school will not take away the original fee receipts. Upon receipt of the refund, the affected students or their parents should sign on the receipt to acknowledge the refund;
Our school will pay the refund in cash.